Reel QuestPrivacy Policy
This is a translation. If the English and Japanese versions differ, the Japanese version prevails.
The ReelQuest team ("we", "us") sets out in this policy how we handle user information in the iPhone app "Reel Quest" (リールクエスト, the "App"). We comply with Japan's Act on the Protection of Personal Information and other applicable laws.
1. Summary
- You can play the App without creating an account. Until you create one, we do not send any information that identifies you to our server.
- Photos and videos you take are stored on your device. We do not send them to our server. (A feature for uploading the team's own footage is shown only on our team accounts.)
- Location data is mainly used only on your device. It is sent to our server only when you choose to include it in a report or a spot suggestion.
- The App contains no third-party SDKs for advertising, analytics, or crash collection. We do not track you.
- You can delete your account from inside the App at any time.
2. If you do not create an account
Even without an account, the App talks to our server to load the quest list, the ranking, and example images. These requests do not include your account or your location.
3. Information sent to our server, and why
The following is sent to and stored on our server when you create an account (or when you choose to send something). All of it is stored linked to your account.
| Information | When it is sent | Purpose |
|---|---|---|
| Account ID (created automatically) | When you create an account | To link your records to your account |
| Email address | Only when you sign in with an email verification code | To send you the code and sign you in |
| Invite code | When you join with an invite code | To confirm you are a beta participant |
| Nickname | When you set or change it (the time of each change is also stored) | To show it in the ranking (see "4. Public information"). Also used to block names that impersonate us or others, and to limit how often it can be changed |
| Game records (missions cleared, star counts, places where you got arrival stamps, their dates and times, points) | When you create an account, and whenever your records change after that | To save your progress and calculate points and rankings |
| Feedback, requests, reports and spot suggestions (text, selected options, the related quest or mission, a spot's name, area, URL, etc.) | When you send them | To respond to you and improve the App |
| Device information attached to the above (model, iOS version, app version, language setting, name of the screen you were on, counts of pending or failed uploads) | When you send feedback, a request or a report | To investigate problems |
| Location (see below) | Only when you include it in a report or a spot suggestion | To fix wrong locations and review suggested spots |
When location is sent to our server
- When you report that you could not get an arrival stamp: your current location at that moment (rounded to about 1 meter) and the distance to the place are sent once, with the report. The App tells you this before you send.
- When you report a wrong location or suggest a spot: the position you pick on the map is sent. If you tap "Use current location", your current location becomes that position.
Location used for arrival stamps and for nearby notifications is never sent to our server.
Information kept to prevent abuse
- Invite code attempts: to stop people from guessing invite codes, we store the time, the result, and a one-way hash of the connecting IP address. We do not store the IP address itself.
- Email addresses of deleted accounts: to stop people from re-registering right after deleting, we store a one-way hash of the email address and the deletion time. We do not keep the email address itself.
4. Public information
If you create an account, your nickname, points and rank are shown to other users of the App in the ranking. You appear in the ranking 3 days after you register. Your email address is never made public. Please do not use your real name or anything that identifies you as your nickname.
5. Information used only on your device
The App uses the following features with your permission. Information from them is not sent to our server (except as described in section 3).
| Feature | How it is used |
|---|---|
| Camera | To film missions. |
| Microphone | To record the sound on location while filming. |
| Location (while using the App) | To check whether you are within a mission's area and give arrival stamps. Also used to show your position on the map, find the route to a place, and show quests for the country you are in. |
| Location (always) | Only if you turn on nearby notifications in Settings: to notify you when you get close to a place in a quest you have accepted. This is off by default. |
| Motion sensors | For the level and shake detection. |
| Photo library (add only) | To save what you film to your Camera Roll when you choose to. The App never reads your photos or videos. |
| Notifications | To show nearby notifications. |
Photos and videos you take, and records such as where you filmed them, are stored on your device. When saving to the Camera Roll, the App first removes any location data in the original file, and adds the filming location back only if you have allowed location access.
6. External services
- Supabase: runs the App's server (data storage, sign-in, and sending verification-code emails). We entrust storage and processing of data to this service. Server data is stored in a data center in Tokyo (ap-northeast-1). The company that operates Supabase (Supabase, Inc.) is based in the United States. The United States does not have a personal-information protection system equivalent to Japan's, but the company takes security measures for the data (encryption in transit and at rest, access controls, and so on).
- Apple: the App uses Apple's map service (MapKit) to show maps, calculate routes and travel times to places, and find which country you are in. In doing so, the map area and the coordinates of your current location and destination are sent to Apple and handled under Apple's privacy policy. The App is distributed through the App Store and TestFlight.
The App uses no third-party SDKs for advertising, analytics, or crash collection.
7. Sharing with third parties
We do not provide your personal information to third parties without your consent, except:
- when required by law;
- when necessary to protect a person's life, body or property and it is difficult to obtain your consent;
- in other cases permitted by the Act on the Protection of Personal Information.
Entrusting storage or processing to the services in section 6 is not "providing" in this sense.
8. How long we keep information
- Account information, nickname, game records: until you delete your account.
- Feedback, requests, reports and spot suggestions: kept for up to 3 years from the day they were sent, to respond and improve the App. After you delete your account, they remain for the same period but are no longer linked to it.
- Invite code attempts: deleted on a rolling basis once older than 1 day.
- Hashes of deleted accounts' email addresses: deleted on a rolling basis once older than 30 days.
9. Deleting your account
You can delete your account at any time in the App: My Page → Settings → Account → Delete account. This removes your account, nickname, points and game records from our server and cannot be undone. Game records and footage on your device remain; to remove them too, delete the App.
If you cannot delete it in the App (for example, because you already deleted the App), please contact [email protected].
10. Your rights
You can ask us to disclose, correct, add to, delete, stop using, or stop providing to third parties your information. Please contact [email protected]. After confirming your identity, we will respond without delay in accordance with the law. To confirm it is you, we may ask for your nickname or registered email address.
11. How we keep information safe
- All communication between the App and our server is encrypted (HTTPS).
- Access to server data is restricted so that users cannot directly read or modify other users' records.
- Sign-in information is stored in the device Keychain (iPhone's secure storage). The App uses no passwords.
- IP addresses and deleted accounts' email addresses are stored only as one-way hashes.
12. Children
The App is not directed to children under 13. We do not check users' ages. If you are a parent or guardian and learn that a child under 13 has created an account, please contact [email protected] and we will delete the information after confirming.
13. Changes to this policy
We may change this policy when the App's features or the law change. We will announce changes on this page by updating the effective date. Important changes will also be announced in the App or by other means.
14. Operator and contact
Operator: ReelQuest team
Privacy requests and account deletion: [email protected]
Other questions: [email protected]
We will provide the operator's name and address without delay upon request.